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FAQ

Contact Information

  •          Big Grips Canada is a division of Planet Micro
  •          We can be reached via email: sales@biggrips.ca
  •          Phone: 888-892-3766
  •          Fax: 888-237-6689

Shipping

  •          The majority of our orders are shipped via CANPAR and leave our Canadian warehouse within 1 – 2 business days.
  •          We use CANPAR ground shipping
  •          Please contact us for pricing if you need expedited shipping.
  •          The items are insured and tracking numbers are issued.

Pricing

  •         Our prices are in CDN funds and there are no additional duties or fees

Return Policy

  •      We want you to be satisfied with your purchase from Big Grips Canada.
  •      Unless defective, all items must be returned in the original packaging and in resalable condition.
  •      Please call within 30 days of receipt for return authorization.
  •      You will receive either replacement product, or credit to your account excluding return and replacement freight.
  •      Due to the high cost to return some items to the manufacturer, restocking fees may apply.
Stand Colours
  •      Stands are available to match the colour of the frame.
  •      However, we stock mostly black stands and provide a discount if you order a black stand with your frame.
  •      It can take up to 2 weeks for coloured stands to be delivered, and they can be shipped separately.

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Privacy Policy

General

Big Grips Canada respects the privacy of every individual who visits our Website.

This Privacy Policy outlines the information Big Grips Canada may collect on our Website and how we may use that information.

Personal Data

  • Big Grips Canada will not collect any personally identifiable information about you (e.g., your name, address, telephone number or e-mail address) through our Websites unless you have provided it to us voluntarily.
  • If you do not want your personal data collected, please do not submit it to us.
  • When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise:

- we may store and process that information to better understand your needs and how we can improve our products and services;

  • We will not now and will not in future sell, rent or market personal data about you to third parties.

Additional Information Collected Automatically

In some cases, we may automatically (i.e., not via registration) collect technical information when you connect to our site that is not personally identifiable.

Examples of this type of information include:

  • the type of Internet Browser you are using 
  • the type of computer operating system you are using 
  • the domain name of the Website from which you linked to our site.

Use of Cookies

  • When you view one of our Websites, we may store some information on your computer.
  • This information will be in the form of a “Cookie” or similar file and can help us in many ways.
  • For example, Cookies allow us to tailor a Website to better match your interests and preferences.
  • With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored.
  • Please refer to your Browser instructions or help screen to learn more about these functions. Currently we do not use Cookies.

Use of IP address

  • We use your IP address to help diagnose problems with our server, and to administer our Web site.
  • Your IP address may be used to gather broad demographic information such as the number of visitors from a geographic area.